At Twins for Peace, we strive to provide you with high-quality products and an exceptional shopping experience. If you're not entirely satisfied with your purchase, we're here to help. Our return and refund policy complies with U.S. regulations to ensure transparency and fairness.

Eligibility for Returns

1. Timeframe: You have 30 days from the date you receive your order to request a return.
2. Condition: Items must be unused, in their original condition, and in the original packaging, including all tags and accessories.
3. Non-Returnable Items:
   1. Gift cards
   2. Customized or personalized items
   3. Sale or clearance items (as marked at purchase)

Return Process

1. Initiate a Return:
   1. Contact our customer service team at [email].
   2. Provide your order number and reason for return.
2. Shipping the Item Back:
   1. Once your return request is approved, you will receive a prepaid shipping label. Print it and attach it to your return package.
   2. Drop off the package at your nearest shipping carrier
3. Return Shipping Fees:
   1. Return shipping is free for defective or incorrect items.
   2. For other returns, a flat fee of $X (deducted from the refund) may apply.

Refunds

1. Processing Time:
   1. Refunds will be processed within 7–10 business days of receiving your return.
   2. Refunds will be issued to the original payment method.
2. Partial Refunds:
   1. Items showing signs of use, damage, or missing original packaging may qualify for partial refunds.
3. Exchanges:
   1. If you wish to exchange an item, follow the return process and place a new order for the desired item.

Damaged or Defective Items

1. If you receive a damaged or defective item, contact our customer service team within 7 days of delivery.
2. Provide photos and a description of the issue for verification.
3. A replacement or full refund (including shipping costs) will be issued upon approval.

Cancellations

1. Orders can be canceled within 24 hours of placement if they have not been shipped.
2. If the order has already shipped, follow the return process once the item is delivered.

Contact Information

For questions or assistance, please reach out to us:

• Email: marketing@twinsforpeace.com
• Phone:
• Live Chat: Available Monday–Friday, 9 AM to 6 PM (EST)